FAQs

  • The Ascend Membership is $25 per month and includes full access to all courses, the community, and the guided meditation library. The Meditation Lounge is $5 per month and only includes access to the guided meditation library. New content is added frequently, but there is no set schedule. Members can access everything by logging in at www.medisoulinstitute.com.

  • You can cancel your membership anytime by logging into your Thinkific account.
    Steps to cancel:

    • Click your profile picture or name in the top right corner of the site and select My Account.

    • Go to the Billing tab.

    • Click Cancel Subscription next to your membership.

    Once canceled, you will still have access until the end of your current billing period.

  • No, memberships are non-refundable since you can cancel anytime. However, if you book a one-on-one session and can’t make it, you can reschedule or receive a full refund. Package plans (such as 4-session bundles) must be used by the original purchaser and cannot be shared with others.

  • To book a session, fill out the form on the Work With Me page. I will contact you via email to schedule your session or consultation. All sessions are conducted online only via Zoom.

  • All courses are self-paced and designed to help with meditation, energy healing, and spiritual growth.

    • If you purchase a course individually, you have 90 days to complete it.

    • If you are an Ascend Member, you get unlimited access to all courses for as long as your membership is active.

    • Ascend Membership ($25/month): Full access to courses, community, and the meditation library.

    • Meditation Lounge ($5/month): Access to the guided meditation library only.

  • No, all courses are beginner-friendly.

  • You must contact me before your session if you need to cancel or reschedule.

    • If there’s an emergency, I am happy to reschedule.

    • No-shows without prior notice will not receive a refund.

  • At this time, I only offer online sessions via Zoom.

  • After signing up, you will receive an email with login details. You can access everything by logging into Thinkific at www.medisoulinstitute.com.

  • No, accounts and course access are for individual use only.

  • Gift purchases are not available at this time, but this may be offered in the future.

  • You only need a computer, headphones, or a cell phone. All courses include both audio and written text.

  • No, all content is only accessible through Thinkific.

  • New content is added frequently, but there is no set schedule.

  • If you have trouble logging in or accessing content, contact me at info@medisoulinstitute.com. I will work with Thinkific to resolve the issue.

  • My name is Holly Janes, I am the founder of Medisoul Institute and Medisoul Wellness. You can reach me at info@medisoulinstitute.com.